Terms and Conditions of Service

RevRepeat provides done-for-you Meta (Facebook and Instagram) advertising management, including campaign setup, ad creative production, lead funnel creation, automated follow-up sequences, and access to the RevRepeat CRM system. The specific scope of Services is as described on our website at the time of purchase.

• 2.1 Management Fee. You agree to pay the monthly management fee for the plan you select, at the price shown at checkout. This fee covers the Services provided by RevRepeat and does not include Meta advertising spend.
• 2.2 Ad Spend. Your Meta advertising spend is paid directly by you to Meta (Facebook/Instagram). RevRepeat does not receive, hold, or take any percentage of your ad spend. You are solely responsible for managing your ad budget with Meta.
• 2.3 Billing Cycle. If your plan includes a setup fee, your monthly management fee starts on the day your campaign goes live, or 30 days after you sign up, whichever comes first, and is then billed on a recurring monthly basis from that date. The checkout may describe the period before your monthly management fee starts as a "trial". It is this setup period, not a free trial of the Services. If your plan does not include a setup fee, your management fee is billed on a recurring monthly basis from the date of your initial payment.
• 2.4 Checkout Confirmation. The checkout states that completing payment means you agree to these Terms, and some checkout pages also ask you to tick a confirmation checkbox. By completing payment, you confirm that you have read and agreed to these Terms. This action constitutes a binding contract between you and RevRepeat.
• 2.5 Setup Fee. Where a one-off setup fee is shown at checkout, it is paid when you sign up and covers onboarding, account setup, campaign strategy, and the build of your first campaign. The setup fee is non-refundable once RevRepeat has started work on your onboarding, and it is not covered by the 14-Day Results Guarantee (Clause 3).
• 2.6 VAT. All prices shown at checkout include VAT.

• 3.1 The Guarantee. RevRepeat offers a conditional 14-Day Results Guarantee. Our commitment is: "If you don't see results within 14 days, you don't pay your first month's management fee."
• 3.2 Definition of Results. For the purposes of this guarantee, "results" means the generation of at least one (1) lead within the first 14 calendar days of your campaign going live. A "lead" is defined as a person who submits their name along with their phone number or email address via the Meta lead form or RevRepeat landing page.
• 3.3 Refund Entitlement. If zero (0) leads are generated within the first 14 days of the campaign being live, and all qualifying conditions in Clause 3.4 are met, you are entitled to a full refund of your initial management fee. This refund does not include the setup fee (Clause 2.5).

3.4 Qualifying Conditions

To be eligible for a refund under this guarantee, all of the following conditions must be strictly met:

• 3.5 Guarantee Void. If even one (1) lead is received within the 14-day period, the guarantee is fulfilled and rendered void. No refund will be due under any circumstances where at least one lead has been generated.
• 3.6 Scope of Guarantee. The guarantee applies exclusively to the RevRepeat management fee. It does not cover the setup fee. It also does not cover Meta advertising spend, which is paid directly to Meta and is entirely outside of RevRepeat's control.

• 4.1 General Non-Refundability. The management fee and any setup fee are strictly non-refundable once work has commenced, except that the management fee is refunded where the specific conditions of the 14-Day Results Guarantee (Clause 3) are met.
• 4.2 Recurring Payments. All recurring and renewal management fee payments are non-refundable under all circumstances, regardless of usage or cancellation timing.
• 4.3 Ad Spend. No refunds will be provided by RevRepeat for any Meta advertising spend, as this is paid directly to a third party (Meta) and is outside of RevRepeat's control.
• 4.4 Chargebacks. Initiating a chargeback or payment dispute constitutes a material breach of these Terms. It will result in the immediate suspension of all Services and may result in legal action to recover outstanding fees, chargeback costs, and any associated legal expenses.

To ensure the effective delivery of Services, you agree to:

• 5.1 Maintain the agreed minimum ad spend of £30/day on Meta to allow campaigns to run and optimise effectively.
• 5.2 Complete all onboarding steps promptly, including providing necessary access to Meta Business Manager, creative assets, and any other information reasonably requested by RevRepeat.
• 5.3 Follow up promptly with all leads generated by the campaigns. RevRepeat accepts no responsibility for leads that go cold or unconverted due to delayed or absent follow-up by the Client.

RevRepeat does not guarantee any specific volume of leads, the quality or purchase intent of individual leads, or any specific sales outcomes, revenue, or return on investment resulting from the Services. Any case studies, testimonials, or examples of past results shared by RevRepeat are individual client results and do not constitute a guarantee of what you will achieve. Past results do not guarantee future results. Individual results will vary based on numerous factors including, but not limited to, industry, location, ad spend, offer quality, and the Client's own sales process.

• 7.1 Cancellation Policy. You may cancel your subscription at any time. There are no long-term contracts or minimum commitment periods.
• 7.2 Access Post-Cancellation. Upon cancellation, you will retain access to the Services until the end of your current billing period.
• 7.3 No Partial Refunds. We do not offer prorated or partial refunds for mid-cycle cancellations. Your access continues until the end of the period you have paid for.
• 7.4 Cancelling Before Your Campaign Goes Live. If your plan includes a setup fee and you cancel before your monthly management fee has started, no management fee will be charged. The setup fee is not refunded once work has commenced (Clause 2.5).

RevRepeat reserves the right to terminate or immediately suspend Services, without prior notice or refund, under any of the following circumstances:

• 8.1 Non-payment or failure to maintain the agreed management fee.
• 8.2 Initiation of a chargeback or payment dispute.
• 8.3 Abusive, threatening, harassing, or unprofessional behaviour directed at any RevRepeat staff member.
• 8.4 Suspension or banning of your Meta ad account by Meta, where this prevents RevRepeat from delivering the Services.
• 8.5 Any other material breach of these Terms.

Our standard operating hours are Monday to Friday, 9:00 AM to 5:00 PM UK time (GMT/BST as applicable), excluding UK public bank holidays. All communications, campaign adjustments, and support responses will be handled during these hours.

All ad creatives, copy, funnel assets, and campaign materials produced by RevRepeat remain the intellectual property of RevRepeat until all outstanding fees have been paid in full. Upon full payment, a non-exclusive licence to use these materials for the purposes of the campaign is granted to the Client.

To the maximum extent permitted by applicable law, RevRepeat's total liability to you for any claim arising out of or in connection with these Terms or the Services shall not exceed the total fees, including any setup fee, paid by you in the three (3) months immediately preceding the event giving rise to the claim. RevRepeat shall not be liable for any indirect, consequential, or special loss, including but not limited to loss of profit, loss of revenue, or loss of business opportunity.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

RevRepeat reserves the right to update these Terms at any time. Any material changes will be communicated to active clients via email. Continued use of the Services following notification of changes constitutes acceptance of the updated Terms.

If you have any questions about these Terms, please contact us at: [email protected]